New delivery centre in Puducherry

Chennai: Sparsh BPO Services, the domestic BPO subsidiary of Intelenet Global Services (Intelenet), inaugurated its new delivery centre in Puducherry as part of a strategic deal with Aircel, a mobile services operator in India.

It will provide customer support services for Aircel’s operations in Tamil Nadu and Chennai circles. The new centre will service Aircel’s base of prepaid and post-paid cellular subscribers in the Tamil Nadu circle.

Located at Kurumbapet, the facility with a capacity of more than 700 seats will have an initial employee headcount of 1,600. The centre will be the largest BPO employer in the Union Territory and is scalable to accommodate 2,200 employees, according to a company press release.

For Aircel’s customers in the Chennai circle, Sparsh provides services out of its Chennai centre employing over 500 employees. Both centres will provide customer service in English and Tamil languages.